Just go to the “My account” tab, which is located at the top right of the site. Then, in the “new customer?” box, click on “create an account”. You will need to enter some quick information, including your email address and the password you will set for your customer account. Before finalizing, make sure you have checked the box to accept the Terms and Conditions of Sale of the site, then click on “validate my account creation”.
To subscribe to the newsletter, simply enter your e-mail address in the box at the bottom of our site, in the blue space. This will keep you up to date with promotions, new products and news from La Lainière de Wazemmes. What’s more, you’ll receive a promotional code offering you 10% off your next order!
When you buy online, you collect points which can then be exchanged for vouchers. The principle is simple: 1 point for every euro spent! Once you’ve accumulated 200 points, you’ll get €5 off your next order. Once you’ve reached 200 points, the discount method will be offered automatically when you confirm your payment. You’ll then have the choice of using them or keeping them for later. Please note that loyalty points earned on our website are not valid/usable in our physical shop in Lille!
To add a product to your list of favorite products, you must log in to your account on our site. Then, just click on the heart at the top right of the products and it’s added! Thanks to the wishlist, you can make a list of products that interest you and find them later! You can access your wishlist by clicking on the heart at the top right of the site.
If you are logged in to your customer account, the items placed in your shopping cart are there for an unlimited period of time (until you place your order or until they are no longer in stock on our site). Be careful, a product placed in the basket is not put aside! If you take too long to place an order, it may be out of stock.
Simply click on the “My Account” tab at the top right of the site, then click on the orange “Modify” icon for the information you wish to change.
Our recommendations for wool care are included on most of our product sheets on our site. Just scroll down the page of a product and the advice appears. If the information is not available for a ball, our customer service is at your disposal, Monday to Friday, by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on the social networks Facebook and Instagram.
Most of our balls on our site have a calculator system directly on the product page that interests you. Just scroll down the product page and you will find the number of balls you will need for your project. If the information is not available for a ball or if you want more specific recommendations, our customer service is at your disposal, Monday through Friday, by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on social networks Facebook and Instagram
You can buy a gift card in store or online, with a value ranging from 20 to 150€. Our gift cards have no expiration date and can be used :
If you order a gift card online, you will receive an email with the information including the promo code that will be communicated to the person you wish to offer the gift card.
If you buy a gift card in store, the promo code will be written directly on a physical card that you can then offer directly to the person concerned.
To be notified when a product is back in stock, simply go to the product page, click on the out-of-stock color you want and then enter your email address in the box provided. In this way, an email will be sent to you automatically when the product is available again! This alert system is not available for the products of the category destocking.
Some of our products in destocking are indeed likely to return to stock if they are still available from our suppliers. In order to obtain this information, you can contact us from Monday to Friday by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on the social networks Facebook and Instagram.
Our store is located at 7 rue Jules Guesde, 59000 Lille, in the Wazemmes district.
Our team welcomes you in our store in Lille :
We are, whatever the period of the year, closed every Monday.
Please note that the hours may vary depending on public holidays. We regularly update our information on Google and on our social networks Facebook and Instagram. To be notified of any changes, follow us now !
When you place an order online, you can pay :
In store, the accepted means of payment are :
f you are unable to place your order online via our website, we are able to register your order by phone at 03 20 51 39 98 (Monday to Friday, 10am-12:30pm/2pm-6pm). Please note that we do not accept credit cards over the phone, so you must send us a check for the amount of the order (including shipping costs).
If you do not see an order confirmation email in your emails, check the spam and junk mail section of your mailbox.
If despite this check you still have not received confirmation of your order, you can go to our website, connect to your customer account and then go to the section “orders” and you can see the progress of your order.
For more information on your order, we remain at your disposal from Monday to Friday, by phone at 03 20 57 09 46, by email at lainieredewazemmes@gmail.com or by message on social networks Facebook and Instagram.
It all depends on the reason why your payment was refused.
If you took too long to pay your order, enter the validation code of your bank or validate the payment on the application of your bank, you can contact us by phone 03 20 57 09 46 or by private message on our site, on Facebook or Instagram. We will then be able to restart the payment process so that you can retry to pay your order on our website from your “my account” > “orders” space. If your second attempt is successful, your order will then be recorded.
If you encounter a problem at the time of the validation of the payment, when you entered the codes of your bank card, you must then direct you towards your bank to know the reason of this refused payment. In this case, your order is cancelled, you will unfortunately not be able to retry to pay it and you will have to make a new order.
You only have the possibility to modify your order yourself once it has been registered. For all your questions concerning the cancellation or the modification of your order, you can join our team by telephone to 03 20 57 09 46 (service available from Monday till Friday, 10am-12:30pm/2pm-6pm).
For mainland France, we offer delivery by :
– La Poste Colissimo home delivery – 2 to 3 working days – postage = €3.98 if the parcel weighs less than 200g and €8.99 if the parcel weighs more than 200g
– La Poste Colissimo collection point – 3 to 6 working days – postage = €6.98
– Click and Collect in shop in Lille – immediate (subject to stock availability) – no delivery charge
Free delivery for orders over €55.
Delivery is possible to most European countries: Cyprus, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Delivery to the above countries costs €11.99 for home delivery by La Poste Colissimo.
For Belgium only, delivery to a collection point is also available, at a cost of €8.99.
Delivery is free for purchases over €100.
Delivery times vary according to the country selected.
First of all, you can go to the La Poste website (www.laposte.fr/outils/suivre-vos-envois) with your parcel tracking number to find out the position and status of your parcel.
If you do not have your tracking number, or if the tracking details are not available on the La Poste website, you can contact us by telephone on 03 20 57 09 46 or 03 20 51 39 98 (service available Monday to Friday, 10am-12.30pm/2pm-6pm), by e-mail at lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com, or by message on the social networks Facebook and Instagram.
To pack your orders, we use reused cardboard boxes or bags from merchants in the Wazemmes district of Lille.
If, despite all our efforts, you are not satisfied with your purchase, in accordance with article L.121-20 of the French Consumer Code, you have a period of 15 clear days from the date of receipt of the product to return the products ordered (with the exception of certain products that cannot be returned, as clearly specified when the products in question were purchased). We will then offer you a refund or a credit note for the amount of the product(s) concerned. Return shipping costs are at the customer’s expense (except in exceptional cases where an item has a quality defect or an error in the order).
If you have any specific questions concerning the return of a product with which you are not satisfied, which has a defect or which is the subject of an order error, you can contact our team by e-mail at lainieredewazemmes@gmail.com or at commandes@lalainieredewazemmes.com by telephone on 03 20 57 09 46 or 03 20 51 39 98 (service available Monday to Friday, 10am-12.30pm/2pm-6pm).
This FAQ (Frequently Asked Questions) lists the questions most frequently asked by our customers about our business. However, if you’d like to know more about a specific point, please take a look at our General Terms and Conditions (GTC) and our legal notice.