This document entitled General Terms and Conditions of Sale (GTC) defines the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase via the www.lalainieredewazemmes.com website, hereinafter referred to as ‘the customer’, on the one hand, and the company La Lainière de Wazemmes, whose registered office is located at 7 rue Jules Guesde, 59000 Lille, France, registered in the Lille Trade and Companies Register under number 504 045 030 00013, a SAS with capital of €10,000, whose intra-community VAT number is FR 65504045030, hereinafter referred to as www.lalainieredewazemmes.com or La Lainière de Wazemmes.
Any acceptance of the clause ‘I have read the general conditions of sale and the cancellation conditions and I adhere to them unreservedly’ implies the buyer’s unreserved adherence to these general conditions of sale.
All product prices are quoted in euros (€), inclusive of tax (VAT) and exclusive of delivery charges. Consequently, transport costs are applicable on the day the order is placed. La Lainière de Wazemmes reserves the right to modify its prices at any time without prior notice. Products will be invoiced on the basis of the rates in force at the time orders are registered. The products remain the property of www.lalainieredewazemmes.com until full payment of the total amount of the products ordered has been received by www.lalainieredewazemmes.com. The amount of an order is payable in full and in a single instalment.
The Products are payable outright during the effective order. The customer can choose among 4 payment solutions : by bank card(Visa, MasterCard, Debit Card), by PayPal, by bank transfer or by cheque.
Data verification :
www.lalainieredewazemmes.com reserves the right to verify the personal data communicated by the customer and to adopt any measures considered necessary to the verification of the fact that the person whose bank account is debited is actually the one’s who made the order, this to avoid any fraudulent payment. This verification can take the form of requests of evidence of identity/address/bank documents(bank details or cancelled cheque). The absence of answer from the customer to this type of request in a 2-days-period following the formed request by www.lalainieredewazemmes.com will automatically lead to the cancellation of the concerned order, and this without any possibility of later complaint. www.lalainieredewazemmes.com will also have any liberty to proceed to the direct cancellation of an order which would present one or many risk factors of fraudulent uses of bank card. www.lalainieredewazemmes.com uses every mean to ensure the confidentiality and safety of data transmitted on the web and on the website www.lalainieredewazemmes.com. To this end, the website uses a securised module of payment type SSL (Secure Socket Layer).
All orders placed on the www.lalainieredewazemmes.com website before 2pm Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day (subject to validation of payment, possible stock problems and availability of preparation teams).
Any customs clearance costs are not covered by www.lalainieredewazemmes.com and are therefore the responsibility of the customer.
La Lainière de Wazemmes offers 3 delivery methods:
For delivery to one of the other countries in the Europe zone listed below (Cyprus, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden), home delivery is also available via the services of La Poste Colissimo. Delivery costs are €11.99 including VAT and are payable by the customer. Delivery is free for all orders with a total value of €100 or more, including VAT. La Lainière de Wazemmes does not give a precise delivery time for the countries in the Europe zone mentioned above, as this time will vary depending on the shipping country selected by the customer.
For all delivery zones, the parcel will be delivered in a letterbox to the customer’s home without the customer’s signature (with the exception of certain countries which do not authorise delivery without a signature, such as Spain or Germany for example). If the customer is not at home and/or the parcel does not fit in the letterbox, La Poste will contact the customer in order to re-schedule the parcel for delivery on another day or to drop off the parcel at a post office close to the customer’s address.
For all home delivery zones (France and Europe), the customer will be informed by automatic email of the progress of the delivery of their parcel and a parcel tracking number will be sent to them. The customer will be able to access the parcel tracking directly on the La Poste website via the following link: www.laposte.fr/outils/suivre-vos-envois
For delivery to mainland France, La Lainière de Wazemmes offers delivery to a collection point near you using the services of La Poste Colissimo. Postage costs for this method of delivery to a collection point are €6.98 including VAT and are payable by the customer. Delivery is free for all orders with a total value of €55 or more, including VAT. Delivery times vary from 3 to 6 days after collection of the parcel by La Poste from our warehouse in Lille.For delivery to Belgium, delivery to a collection point is also available via La Poste Colissimo. Delivery costs are €8.99 including VAT and are payable by the customer. Delivery is free for all orders with a total value of €100 or more, including VAT. For deliveries to other European countries (excluding France and Belgium), delivery to a collection point is not available.
For all shipping zones eligible for delivery at a collection point, the customer will be informed by automatic email of the progress of the delivery of their parcel and a parcel tracking number will then be sent to them. The customer will be able to access the parcel tracking directly on the La Poste website via the following link: www.laposte.fr/outils/suivre-vos-envois
La Lainière de Wazemmes
7 rue Jules Guesde
59000 Lille
This method of delivery does not incur any additional costs. Following the first order validation email, the customer will receive a second email within 1 to 2 working days maximum (excluding weekends and public holidays) indicating that the order is ready to be collected from the Lille shop at the address given above. Only this second confirmation email validates the completed preparation of the order. Customers are therefore asked not to go to the shop to collect their parcel until their order has reached ‘completed’ status. Order status is also accessible and verifiable on the www.lalainieredewazemmes.com website from the ‘my account’ > ‘orders’ area.
Finally, to collect their parcel, customers must take their order number or the order confirmation e-mail with them to the shop reception desk. If the customer wishes to have their parcel collected by a third party, they must provide the third party with their order number and the name used to place the order.
Possible problems with delivery:
> Incomplete or non-conforming delivery (due to the carrier): the parcel may be damaged or its contents may have been partially or totally stolen. If you find this to be the case, please note it on the carrier’s delivery note and refuse the parcel.
> Lost parcel: if a parcel is lost by the carrier, please inform us as soon as possible. The company will make enquiries with the relevant departments.
> Incomplete or non-conforming delivery (due to the company): despite the care taken in preparing orders, a product may be missing or an error may have occurred during preparation. If you notice such an error, please notify us as soon as possible by telephone on 03 20 51 39 98 or by e-mail at lainieredewazemmes@gmail.com.
> Defective product in delivery: in the event of a proven defect in an item received, www.lalainieredewazemmes.com undertakes to refund the item once the defect has been identified. In order to assess the defect, and depending on its extent, www.lalainieredewazemmes.com may ask the customer to return the item or to send a photo if it considers this to be useful or essential for the correct assessment of the defect.
Procedure for declaring an order not received:
Any order not received must be declared by the customer by email to lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com within a maximum of 15 working days from the date on which the maximum delivery time indicated by the carrier La Poste Colissimo was exceeded. Upon receipt of the e-mail stating that the order has not been received, www.lalainieredewazemmes.com will investigate with the carrier concerned in order to find out more about the delivery status of the parcel that has not been received.
If, at the end of the investigation, the package is declared lost by the carrier La Poste, La Lainière de Wazemmes undertakes to offer the customer compensation in the form of a new shipment of the order, a refund or a credit note.
La Lainière de Wazemmes declines all responsibility in the event of an error in the delivery address given by the customer when placing the order. If such an error was made by the customer and led to the non-delivery of the parcel by the carrier’s services, La Lainière de Wazemmes will not be able to offer the customer any compensation.
Payment online by card is securised via 3D Secure Protocol. This latest new protocol enables ; more than having a crypted connexion from bank to bank ; to check if your card is actually used by you. If your bank implemented it, a new window will appear on your browser, after the entry of your payment to ask you additional information such as a code which will be sent by message ( or other verifications depending on the customer’s bank). If you don’t complete this information, your payment will not be able to be taken into account and your order will not be able to be sent. In order to ensure the security of the payments, the website www.lalainieredewazemmes.com uses the securised payment service from our bank partner CIC- Monetico. This service includes the SSL safety norm. The confidential data are directly transmitted crypted on the bank server without transiting on physical supports of our internal server. Each payment by card adresses an authorization request to the bank card network. The administrator of the electroic payment delivers an electronic certificate which will worth as an evidence of the sum and date of the transaction in accordance to the dispositions of articles 1316 and following of the civil code.
If despite all the efforts of the company La Lainière de Wazemmes, the customer is not satisfied with his purchase, in accordance with article L.121-20 of the French Consumer Code, he has a period of 15 clear days from the date of receipt of the product to return the products ordered which do not suit him. However, La Lainière de Wazemmes asks the customer to expressly inform it of their request for a return by e-mail to lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com before sending back the parcel or one or more products. Except in exceptional circumstances, the customer will receive a reply to their return request within 1 to 2 working days (excluding weekends and public holidays).
Furthermore, with the exception of defective products or errors in order preparation by the company, certain products are not taken back by La Lainière de Wazemmes and therefore cannot be returned by the customer. These products are clearly and visibly indicated on the www.lalainieredewazemmes.com website by the words ‘This product cannot be returned, exchanged or reimbursed’. This notice appears on the product sheets/pages of the items concerned by this no-return condition. Products on the www.lalainieredewazemmes.com website bearing this notice cannot therefore be the subject of any compensation procedure such as an exchange, refund or credit note.
If the product that the customer wishes to return is eligible for return and if La Lainière de Wazemmes has been informed of the customer’s wish to return the product, the customer may then send the product back to the company. Postage costs associated with sending a parcel, within the framework of a return for dissatisfaction only, are payable by the customer. La Lainière de Wazemmes will pay the return costs if, and only if, the return concerns an order preparation error for which the company is responsible or a product with a defect noted by the company after solicitation by the customer.
In terms of compensation, if all the conditions of eligibility for the return mentioned above are met, La Lainière de Wazemmes will then offer the customer a refund or a credit note for the amount of the product(s) concerned by the return.
If the customer chooses a refund, the method of payment of the amount owed by the company will be determined by the method of payment used by the customer when placing the order (e.g. if the customer paid for the order via PayPal, the refund will be sent via PayPal). However, for technical reasons, it is not possible to make a refund to the bank card used for the initial payment. If the customer finds himself in this latter situation, he will be asked to send a bank account number so that the company can make a bank transfer of the amount due.
If the customer chooses the credit solution, this will be sent by email in the form of a promotional code to be entered on the www.lalainieredewazemmes.com website when placing a new order. The amount of the credit note will then be deducted from the total amount of the new order.
The refund or credit note, depending on the solution chosen by the customer, will be issued within 15 days of receipt of the return parcel by La Lainière de Wazemmes. Except in special cases identified by the company, the carriage costs paid by the customer when placing their initial order cannot be the subject of a refund or credit note.
If, on receipt of their order or when using it for the first time, the customer finds that a product is faulty/damaged or that an error has been made during the preparation of the order (e.g. an item is missing, the wrong colour, the wrong size), they must notify the company Lainière de Wazemmes as soon as possible by e-mail to lainieredewazemmes@gmail.com or commandes@lalainieredewazemmes.com giving all the information required to process the request (order number, precise description of the situation and the problem encountered with the parcel or a product, photos, etc.). Except in exceptional circumstances, the customer will receive a response to their request within 1 to 2 working days (excluding weekends and public holidays). If it considers it useful, La Lainière de Wazemmes reserves the right to ask the customer for additional information to prove the situation and/or the problem reported by the customer (example: photo of the defective product).
If the problem is proven according to the elements and documents sent by the customer, La Lainière de Wazemmes will then offer the customer an exchange of the product(s) concerned, a refund or a credit note for the total amount of the parcel (if the problem concerns all the products in the order) or the product concerned (if the problem concerns one product in the order in particular). If, and only if, the problem concerns all the products in the order, the delivery costs paid by the customer when placing the initial order may also be compensated by a refund or credit note.
In certain cases, and in particular when it is a question of an error in order preparation for which the company is responsible, La Lainière de Wazemmes reserves the right to ask the customer to return the products concerned by the compensation procedure. La Lainière de Wazemmes will then issue and send the customer a returns form so that the customer can return the product(s). In the case of a defective/damaged product or an error for which the company is responsible, the carriage costs associated with the return of the product(s) concerned will be borne by La Lainière de Wazemmes.
Except in the case of a defective/damaged product or an order preparation error, La Lainière de Wazemmes does not allow the exchange of a product for another product. The customer may refer to the previous paragraphs concerning the product return procedure.
All returned products must be returned perfectly intact, in their original packaging and with their labels intact, including barcodes (if and only if the products carry such elements). On receipt of the parcel, www.lalainieredewazemmes.com will judge whether the goods returned by the customer are in perfect condition. No returns will be accepted if the products returned have been visibly used or damaged by the customer and this use or damage renders the products unfit for sale. If the return is refused by www.lalainieredewazemmes.com for one of the reasons mentioned above, the products may not be the subject of a returns procedure and the customer may not claim any compensation or right to reimbursement.
The present conditions of online selling are submitted to the French law. In the hypothesis where a dispute would appear from the present contractual relationship, the customer and www.lalainieredewazemmes.com commits before any judicial action to find an amicable solution. In case of dispute, the competence is attributed to the competent french courts, regardless the plurality of defendants or guarantee appeal.
We propose to call on FEVAD ( adherence in process) : The mediation of e-commerce of the FEVAD is a service of amicable settlement of consumption disputes destined to the consumers. Any person who has not been able to solve a problem with a company specialised in the sale to private individuals member of the FEVAD has the possibility now legally to seize the e-commerce Mediation service of the FEVAD in the conditions predicted by the FEVAD e-commerce Mediation Charter so as to look for an amicable solution to the dispute. The mediation service is placed under authority of the Mediator of e-commerce and answers to the conditions fixed by the article L.612-1 of the code of consumption and following related to the extrajudiciary settlement of the disputes of consumption.
As a shopkeeper, we find it important to inform your clients of the existence of this online platform of disputes solving.
For any information or questions, the www.lalainieredewazemmes.com customer service can be contacted: